Refund policy

MXOL Returns, Exchanges & Refund Policy

At MXOL, we are committed to providing you with luxury products of the highest quality. If
for any reason you are not fully satisfied with your purchase, we offer a refined and
seamless returns and exchanges process. Please review our policy below.
Returns
• You may return items within 28 days of delivery for a full refund, provided they meet the
following conditions:
– Items must be unused, unworn, and in their original condition.
– All original tags and luxury packaging must be intact.
– Returns can be requested by contacting our Customer Care team with your order
reference, the item you wish to return, and the reason.
• Sale items must be returned within 14 days of delivery.
• We reserve the right to respectfully refuse returns that do not meet these conditions.
Exchanges
• If you wish to exchange an item, please indicate this on the return request form.
• We are pleased to offer complimentary delivery on exchanged items sent out to you.
• Exchange requests are subject to stock availability.
Return Shipping
• Customers are responsible for the cost of return shipping.
• We highly recommend using a trackable shipping service, as MXOL cannot be held
responsible for lost or undelivered returns.
• Please ensure that items are securely packaged to preserve their pristine condition.
Refunds
• Refunds will be issued to your original payment method once the returned item has been
received and passed our quality inspection.
• Please allow up to 7–10 business days for your refund to appear, depending on your
bank or card provider.
• The original postage and packaging fees are non-refundable.
• We are unable to refund items that do not comply with our returns policy.
At MXOL, we deeply value our clients and aim to make every step of your shopping
journey seamless and luxurious. For assistance with returns or exchanges, please contact
our dedicated Customer Care team.